All orders placed through Industry-dukan are processed with a very short turn around time and hence cancellation of orders are not possible. If you happen to receive a defective product, you can raise a returns and replacement query by sending an email to [email protected] within 2 days of the receipt. Be sure to attach an image of the item received so we can evaluate its condition.
Products acknowledged as ‘damaged’ or ‘defective’ will be replaced by us on receipt of the damaged product. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly.